
Quality Policy
Dunham Metal Processing strives to exceed customer expectations through superior product quality, operational excellence, outstanding customer service, and continual business improvement. Dunham has over 60 years of serving our customers high quality anodizing , zinc plating , laser marking and Cerakoting services.
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We also strive to meet the needs of other entities, legal, regulatory, environmental, those of our supplier base and employees.

Purchase Order Terms and Conditions can be viewed here:
Purchase Order Terms and Conditions can be viewed here:
DUNHAM METAL PROCESSING STATEMENT OF POLICY:
We make no warranties to those defined as consumers in the Magnuson-Moss-Federal Trade
Commission Improvement Act.
1. Our total liability, if any, is limited to (a) the cost of direct labor and material of the product directly damaged by our finishing, or (b) three times our finishing
charges for the product directly damaged by our finishing, whichever is less. Our charges are based on this policy limiting our liability. You agree
to be responsible for all other loss or damage including liabilities and obligations to end users and others. In the event that results of metal finishing
operations are unsatisfactory due to metal imperfections, changes in grade or composition of materials, manufacturing and/or fabrication
imperfections, usages for which the finishing operation was not reasonably designed, or similar variables over which we have no control, you would
be required to pay the contracted amount for the finishing operation performed.
2. Your failure to indicate plainly and correctly in writing the finishing specifications, heat treatment or annealing (if any) type of material or alloy, or
condition of surface to be finished shall release us from any liability and may cause an extra charge to be made to cover any additional expense
incurred as a result thereof. Whenever we are given material with detailed instructions as to treatment, our responsibility shall end with the carrying
out of those instructions. Type of material, tolerances, and specifications for finishing shall be stated in writing prior to our finishing. In special or
experimental processing or finishing our charges are not contingent upon the success of the work or the benefit derived therefrom by you.
3. This price quotation is based on the fact that the parts to be supplied by you or your agents will not be counted at the time parts are received by our
company, but will be counted during the coating process only. You agree that the parts count made by our employees will be binding upon the
parties. If you require your parts to be counted, please advise us prior to receipt so the price can be adjusted. Due to the uncertainty of supply
prices, labor increases and energy costs, we cannot accept an order based on a quotation older than sixty days and receipt of goods beyond six
months or until the quantity ordered is completed, whichever comes first. Other terms may apply where special materials are involved.
4. All quotations, orders, or agreements or any modifications thereof are contingent upon and subject to any and all occurrences beyond our control
including, but not limited to, strikes or boycotts whether occurring at our factory, your plant or factory, the plant or factory of any supplier either of
you or of ourselves, or elsewhere, accidents, theft, fires, war, shortage of materials or equipment, casualty, or acts of God, and we shall not be liable
for failure to perform any agreement for such causes. Should we notify you of our inability to fulfil any agreement for such causes you are
required to pick up at our factory your raw, finished, or unfinished materials, at your own cost and expense, and at your own risk and responsibility.
5. Claims for errors, deficiencies or imperfections will not be considered unless made within three days after delivery. Rejected parts must be returned
to us for rework. Further finishing on or assembly of rejected parts, materials, etc. by you or any other party shall constitute a waiver of any
liability on our part. We assume no responsibility for defective plating or other finish on materials or merchandise previously plated or finished by
others.
6. We assume no liability for any loss or damage to merchandise or material while in transit to or from our factory, whether in trucks or vehicles
owned by us, you or any third person acting in our or your behalf. We shall not under any circumstances be considered as an insurer of our customers’
material or merchandise and shall not be liable, regardless of cause, for loss by fire, explosion, theft, pilferage, vandalism, casualty or acts of God
while such material or merchandise is in our possession.
7. All your merchandise in our possession shall be subject to a general lien until payment in full. Any special racks, fixtures (silk screens), or
installation which we construct or acquire specifically for use on your order shall be and remain our property and in our sole possession and control,
and any charges made by us therefore shall be for the use of such equipment only. (We reserve the right to charge for replacement of silk-screens
annually.)
8. During storage and transportation of your material, the containers and packing you have provided will be used at no additional cost. Any damage
resulting from the use of your containers and packing shall be at your own risk. Should you desire other packaging or containers, you must
authorize such use in writing, as an additional charge will apply.
9. All technical advice and recommendations for coatings, case histories, and in some cases, samples are rendered by us at no additional charge. They
are based on technical data which we believe to be reliable and are intended to be used by persons having skills and know how at their own
discretion and risk. We assume no responsibility for results obtained or damages incurred from their use by you or your agents in whole or in part.
Such recommendations, technical advice and recommendations for coatings are not to be taken a license to operate under, or intended to suggest
infringement of any existing patent.
10. The provisions hereof constitute the terms of our offer, and the terms contained in your purchase order forms or quotation forms, whether or not such
forms that have been acknowledged or accepted by us, are expressly limited to these terms. The provisions hereof constitute the entire agreement
between the parties. Any changes, alterations, waivers, or modifications with respect to either the job performed, or the terms of sale, or any other
matter set forth herein must be in writing and signed by an officer of this company. Our terms are Net 30. Interest of 2% per month will
be charged on delinquent accounts and reasonable collection and attorney’s fees. These terms and conditions shall apply to this and any future orders.
